The short answer
Protect people and operations, contain water if it is safe, document the location and timing, preserve access information, and request a roof assessment. Do not send untrained staff onto a wet or storm-affected roof.
Protect people and operations first
Keep staff and visitors away from wet floors, damaged ceiling areas, electrical equipment, or compromised surfaces. Follow your facility safety procedures and move sensitive inventory or equipment if it can be done safely. A roof leak can create hazards below the roofline as well as above it.
Record what the building is telling you
Note the room, ceiling area, time the leak was first seen, weather conditions, active dripping, and any relevant roof-access activity. Photos from inside and from safe ground locations can help a roofing professional identify likely areas to review.
Avoid unsafe roof access
Do not ask untrained staff to climb a ladder or walk a wet roof to find the source. Commercial roof systems can have hidden soft spots, slick surfaces, fall hazards, and rooftop equipment. Professional assessment is safer and provides a clearer repair path.
Give the roofing team useful details
Include the property address, access instructions, a facility contact, leak location, whether operations are affected, and any known roof history. This helps the team prepare for the site instead of losing time gathering basic information on arrival.
Helpful information is not a roof inspection, policy interpretation, or insurance coverage decision. Conditions and available services depend on the actual property.
Your next step
Get eyes on your actual roof.
Tell us what you are seeing and where the property is located. We will help you start with the right conversation.
Request a commercial roof review